Queue and ageing dashboard
The officer side: every application in one queue, by desk, status and age. Filter by application type, desk, age or status, and click any bar, column or legend item to drill in. Synthetic snapshot as of 30 Sept 2026.
Showing 320 of 320 applications
Open in queue
178
submitted, in review or waiting
Median open age
14 d
days since submission
Past target
14
10 more within 20% of target
Stalled information
12
waiting on applicant over 14 d
Decided
142
median 17 d to decide
Approval rate
87%
of decided applications
Queue by desk
Open cases only. Bars are split by status.
Status of every application
Pick a status to filter everything else.
Ageing buckets
Open cases by days since submission.
- Submitted
- In review
- Information requested
What this tells you
- 178 applications are open. 118 sit with a desk and 60 are waiting on the applicant, which no desk can speed up.
- The longest queue is the planning desk with 62 open cases.
- 14 desk-held applications are already past their target time and 10 more are close to it.
- 12 information requests have waited more than 14 days. A reminder to the applicant is the cheapest fix.
- Of 142 decided applications, 87% were approved; the median time to a decision was 17 days.
Needs attention
Desk-held cases past or close to their target time, then information requests that have stalled. Select a reference to open its timeline.
| Reference | Type | Desk | Status | Age / target | Flag |
|---|---|---|---|---|---|
| PIT-26-01151 | New dwelling | Planning desk | In review | 155 / 60 d | 95 d over target |
| PIT-26-01713 | New dwelling | Planning desk | In review | 138 / 60 d | 78 d over target |
| PIT-26-01836 | Home extension or alteration | Building desk | In review | 95 / 40 d | 55 d over target |
| PIT-26-01027 | Change of use | Planning desk | In review | 79 / 45 d | 34 d over target |
| PIT-26-01516 | Plumbing work | Plumbing and drainage desk | In review | 44 / 20 d | 24 d over target |
| PIT-26-01888 | Home extension or alteration | Building desk | In review | 57 / 40 d | 17 d over target |
| PIT-26-01236 | Home extension or alteration | Building desk | In review | 53 / 40 d | 13 d over target |
| PIT-26-01183 | Change of use | Planning desk | In review | 54 / 45 d | 9 d over target |
| PIT-26-01424 | Temporary street occupation | Public space desk | In review | 22 / 15 d | 7 d over target |
| PIT-26-01807 | New dwelling | Planning desk | In review | 67 / 60 d | 7 d over target |
Showing 10 of 36. All figures are simulated.